Booking Terms & Conditions


To book your holiday call 01253 341218 and our reservations team will organise your break for you, no payment is due at the time of booking.

For bookings more than 8 weeks in advance:

A non refundable deposit of £100 per person is required within 14 days of booking your holiday and the remaining balance is due 8 weeks prior to your holiday.

For bookings less than 8 weeks in advance:

The full balance of your break will be due within 14 days of booking, or sooner if the break is immediate.

Once a payment has been received on your holiday should you have to change your dates a £20 administration charge will be applied to your reservation, please ensure your dates are convenient prior to booking.

 

CANCELLATION POLICY

Accommodation: All payments made against your accommodation are non refundable and for this reason we highly recommend that you seek travel insurance to cover you if you are in any doubt about being able to make your holiday.  There are various companies available that will be able to cover the holiday on your behalf.  In the event of having to make a claim on your travel insurance please contact the insurer direct and we will provide a letter to support your claim.

Door To Door Transport:  Should you have to cancel your break we will refund the full amount of your journey as long as we are informed at least 7 days prior to travel.

Holidays With Care Support: Should you have to cancel your break we will refund the full amount of the support package as long as we are informed at least 7 days prior to the start of your break.  If your holiday/support package is cancelled with less than 24 hours notice a refund will be provided excluding any costs occurred with the late cancellation.

 

YOUR STAY – TERMS & CONDITIONS

Reception

A member of our reception team will be available 24 hours a day to help with any enquiries and to assist you during your stay. If you have forgotten to bring/request any items of equipment please ask at reception before 8:00pm and we will do our best to help you.

Arrival Time

Your bedroom will be ready from 3:00pm on the day of arrival, you are welcome to arrive at any time during the day and a complimentary tea or coffee is available for early arrivals.

Departure Time

Check out time is 10:00am from the bedrooms but there is no rush to leave the hotel, please ensure you collect all of your belongings and remember to hand your key in to reception before departure.

Cabaret

Live cabaret is on every night at the hotel from a wide variety of acts, during every break we will also be hosting our Fancy Dress Competition where the guest with the best costume will take away a free holiday for a future break.

Clinical Waste

We have been advised by our local environment agency that ALL clinical waste products MUST be disposed of in the correct yellow bags.  The bags must be supplied from our agency and are collected daily, for this reason you cannot use your own bags during your stay.  Bags can be purchased from the hotel reception at a cost of £2.75 per bag which pays for their removal.

Using Hoists

All of our hoists are available free of charge to use along with a wide range of other mobility aids but we do not supply slings, as these are generally made to fit the user.  Please ensure you pack your own sling to use during your stay.

Lost Property

Items left behind on departure must be reported within 48 hours, we will ask you to post a suitable stamped address envelope to the hotel to enable us to return the item to you.

Complaints

Please address any complaints with the Duty Manager during your stay, no refunds will be given on complaints made after your departure.

 

HOLIDAYS WITH CARE SUPPORT PACKAGES – TERMS & CONDITIONS

(THIS SECTION IS ONLY FOR GUESTS BOOKING OUR CARE SUPPORT)

Please be aware that Holidays With Care staff are only on site during periods they have been booked for to support you.  We do not have a care team on hand at times when they have not been booked.  In case of urgent support being required, we will endeavour to provide support as soon as possible but you will need to allow time for the team to arrive on site.  We do have an emergency call system in every bedroom and if it is medical support our hotel staff will ensure you receive help immediately.  As we arrange your care support we will schedule in calls at your chosen times, we do ask for a 30 minute grace period on those time as unforeseen circumstances can alter times slightly for you.

Information Required Prior To Arrival

Before you arrive on your holiday including care support there are 3 things that our care manager will require prior to arrival:

  1. A copy of your current care plan
  2. Your completed “This Is Me” form supplied by Holidays With Care at the time of booking
  3. A copy of your repeat prescription

When you are packing to arrive please remember to bring

  1. Any details requested for your care plan that have not been forwarded prior to arrival
  2. A sufficient supply of your medication in dossett boxes or suitable alternative, clearly labelled with your name, doses and times

 

Thank you for choosing to stay at The Bond Hotel, if there is anything you need to make your stay more comfortable please speak to our reservations team on 01253 341218 or our reception team upon arrival.